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Call Centre Agent | Pimlico Plumbers

Last updated: 04-20-2019

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Call Centre Agent  | Pimlico Plumbers

Job Title: Booking Coordinator (Call Centre/Customer Services/Inbound)
Salary: Up to £22,500 per annum (plus paid overtime)
Location: London SE11 6NQ
Hours: 40 hours, plus paid overtime.
Working an alternate shift pattern as follows: Monday to Friday Week one 7.00 to 15.30/Week two 10:00 to 18:30 or 10:30 to 19:00 plus a Saturday or Sunday on alternate weekends
Benefits: 28 days Annual Leave (including Bank Holidays), Company Uniform, Canteen, Onsite Gym and Free personal training sessions, paid overtime
Pimlico Plumbers are London's largest independent Service & Maintenance Company. Due to company expansion & development, we currently have vacancies for a number of Call Centre Agents who will based in our new Central London Control Centre.
We are now looking for motivated, practical people to join our friendly, highly professional telephone control team. Dealing with high volume inbound/outbound calls, providing excellent customer service to our clients.
General Duties:

Answering high volume inbound calls and assisting customers with specific enquiries and job bookings.
Update worksheets with changes and status’s of each customer job.
Provide a high level of personalised customer service at all times. .
Liaise with engineers to book follow on jobs for customers.
Create further interest in the company's services by inviting customers to use all services and products offered.
All other reasonable duties as and when required.

Essential Requirements:

Excellent communication.
Previous experience within customer service, inbound/outbound call centre, control room, contact centre.
An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times.
Good working knowledge of Microsoft Office applications.
Ability to multi-task and work on your own initiative in a busy environment.
Able to provide two excellent, previous work related references.

Pimlico Plumbers has a positive commitment to the promotion of Equal Opportunities for all employees and prospective employees. All applicants will be considered on their merits regardless of race, colour, ethnic or national origin, nationality, disability, sex, marital status, religious belief, sexual orientation or any other grounds not related to their ability to work safely and effectively for Pimlico Plumbers Ltd.


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