If you’re having trouble scaling staffing and operations for the busy summer months, consider partnering with a virtual receptionist service. A virtual receptionist is a skilled professional who typically works from their home office or a call center, but is trained to do everything an in-house receptionist would manage on behalf of your business.
It’s a cost-effective alternative to hiring part- or full-time administrative staff, and if you choose the right partner, they can oftentimes service your business even better than an employee might.
A virtual receptionist can help HVAC businesses successfully navigate the busy months and high call volumes that come at this time of year. Read on to learn more.
To understand the true value of a virtual receptionist service, you need to consider the customer service challenges that HVAC businesses face and compare them to current consumer expectations. For example, did you know:
Types of Calls Virtual Receptionists Should Be Able to Handle for Your HVAC Business
The best virtual receptionist services should be able to handle every one of these types of calls on behalf of your business:
Let’s talk about hiring for a minute. If you’re like the more than 40% of American SMBs trying to navigate in a post-pandemic world, you know how hard it is to find solid employees right now. The job market is extremely competitive as more businesses and industries start reopening. Do you have enough staff in place to handle the uptick in summertime service calls?
If not, a virtual receptionist service can help—acting as an extension of your team, answering calls, scheduling appointments, and even dispatching service technicians if needed. Make sure that whatever virtual receptionist service you use answersevery customer call—no matter what time or day it comes in—in 2 to 5 rings, and processes them according to your standards. Any time a customer calls in, they should think they’re speaking directly to someone on your team.
At Nexa Receptionists, we specialize in the home services and HVAC industries. We support companies just like yours with ‘round the clock or overflow phone coverage, lead response and other administrative services—leaving you free to do your actual job. Learn more about how we can help you grow your business by visiting https://nexa.com/nexa-home-services/.