You’d be hard-pressed to name an industry that hasn’t been affected in some way by the global Coronavirus (COVID-19) pandemic. And while HVAC repairs, installation, and service remain essential, HVAC professionals have certainly had to change the way they conduct business. The good news is that the industry is truly making the best of the situation, adapting to change in a number of ways to continue serving customers.
The availability of online tool/part ordering and online inventory management makes it easier than ever for HVAC workers to keep their work trucks well-stocked. CE’s innovative EasyStock platform allows for seamless inventory management and replenishing without the need for special hardware. Through the use of a free mobile app, HVAC professionals can keep track of inventory and order more parts/tools in a matter of minutes. And of course, all of this can be done without setting foot inside a physical store.
One of the biggest challenges the HVAC industry has faced in light of COVID-19 restrictions is maintaining learning and training directives within the field. Training and certification courses that used to take place in-person are now making the shift to online platforms. This eLearning has made it possible for HVAC technicians to complete their certification and re-certification classes as needed so they can continue serving the residential and commercial clients who need them most.
Those who are already working in the field can also benefit from specialized online training that can come in handy during these unprecedented times. Online HVAC courses and training related to germicidal UV lights and other HVAC practices for neutralizing airborne bacteria and viruses allow HVAC professionals to provide clients with the most in-demand services. This is especially important as more homeowners are turning to HVAC companies to install indoor air purification systems and other air quality products.
HVAC professionals don’t have time to waste when it comes to getting the parts and tools they need. This is where quick curbside pickup options, can really save the day. This option allows HVAC workers to place an order online, select a pickup window that works for them, and then pick up their order without having to get out of their car. By the time the HVAC technician arrives to pick up his or her order, it has already been picked and packaged; all that’s left to do is haul it into the truck and get on to the next service call! This also saves HVAC professionals from having to enter a physical store, minimizing exposure, and keeping everybody a little safer.
Despite these trying times, we’re finding that HVAC professionals have really risen to the challenge and have continued to work with their clients’ needs in mind. This ongoing commitment to service is something that customers will remember and appreciate for many years to come.
No matter what the future may hold, CE is here to support HVAC professionals and their clients. From easy online parts ordering and inventory to curbside pickup options and everything in between—we provide the digital tools and resources hardworking HVAC professionals need to best serve their clients.